Welcome to SnapCart Support
SnapCart is your intelligent shopping companion that helps you track items and costs in real-time using AI-powered camera scanning. This page will help you get the most out of the app.
Getting Started
📸 Using Camera Scanning
- Tap the camera button on the main screen
- Grant camera permissions when prompted
- Point your camera at an item and its price tag
- Wait for AI to detect the item name and price
- Review the detected information
- Edit if needed, then tap "Add to Cart"
✏️ Manual Entry
- Tap "Add Item" on the main screen
- Enter the item name
- Enter the price
- Tap "Add" to add to your cart
Frequently Asked Questions
Q: Does SnapCart require an internet connection?
A: No! SnapCart works 100% offline. All AI processing happens on your device using Apple's Vision framework. No internet required.
Q: Is my shopping data private?
A: Absolutely. SnapCart never sends your data anywhere. All image processing and cart data stays on your device. We don't collect, store, or transmit any of your information.
Q: Why isn't the camera detecting prices accurately?
A: For best results:
- Ensure good lighting
- Hold your device steady
- Get close enough so the price tag is clearly visible
- Make sure the price tag is in focus
- You can always edit detected prices before adding
Q: Can I edit items after adding them?
A: Yes! Tap any item in your cart to edit its name or price. Changes are saved automatically.
Q: How do I remove items from my cart?
A: Swipe left on any item and tap "Delete". You can also clear your entire cart using the "Clear Cart" button.
Q: Will my cart be saved if I close the app?
A: Yes! Your cart automatically saves as you add items. You can close the app or restart your phone—your items will be there when you return.
Q: What iOS version do I need?
A: SnapCart requires iOS 26.1 or later. It works on both iPhone and iPad.
Q: Why does the app need camera permissions?
A: Camera access is needed for the scanning feature. If you prefer not to grant camera access, you can still use manual entry to add items.
Q: Does SnapCart support multiple currencies?
A: SnapCart works with any currency. Simply enter prices in your local currency format. The app uses decimal precision for accurate calculations.
Q: Can I export my shopping list?
A: Currently, SnapCart focuses on real-time tracking during shopping. Export features may be added in future updates based on user feedback.
Troubleshooting
Camera Not Working
- Check that you've granted camera permissions in Settings → SnapCart → Camera
- Restart the app
- Restart your device
- Ensure your device camera is functioning properly
App Crashes or Freezes
- Force quit the app and reopen it
- Restart your device
- Ensure you're running the latest version of iOS
- Check for app updates in the App Store
Items Not Saving
- Ensure your device has sufficient storage space
- Check that you're not in Low Power Mode (Settings → Battery)
- Try clearing the cart and adding items again
Privacy & Security
SnapCart is built with privacy as a core principle:
- No data collection: We don't collect any personal information
- No analytics: We don't track your usage
- No cloud storage: All data stays on your device
- No accounts: No sign-up or login required
- On-device AI: All image processing happens locally
- No ads: We don't show advertisements
Tips for Best Results
- 💡 Use good lighting when scanning items
- 📏 Get close enough to read the price tag clearly
- 🎯 Center the price tag in the camera view
- ✋ Hold steady for a moment to let AI process
- ✏️ Always review detected information before adding
- 🔄 Use manual entry for quick additions